How to Give Good Feedback

How to Give Good FeedbackGiving and receiving feedback is essential if you want your business and the people around you to evolve. Constructive feedback should be welcomed and if you’re tiptoeing around worrying about hurting somebody’s feelings, you’re probably doing it wrong.

The feedback process is definitely delicate and you need to be sensitive about how you project yourself. Done right, it can help the person become even better at what they do instead of sending them into a shame spiral of anxiety.

Why are you giving feedback?

One of the most important things you can do when giving feedback is to understand why you feel the need to give it.

Are you after a particular result? Is it for the benefit of the person you’re giving it to? Some people can get defensive when they’re receiving feedback so make sure you’re thinking about the end result and how it benefits the recipient. You can end up with a breakdown in the relationship if you’re giving feedback based on personal preference.

Continue reading

5 Easy Time Management Tips For Small Business Owners

Time Management Tips For Small Business OwnersWhen I first started developing my business I was not sure which way was up and which way was down. As I struggled with trying to figure out everything on my own, I came to the conclusion that it doesn’t have to be this way. As a matter of fact, small business owners can eliminate some of the hard work, simply by adjusting our schedules a little bit.

Depending on the size of your operation (for the sake of this argument we are going to say that it is not very big) you can apply a whole assortment of strategies to better utilize your free time. Why do I say free time? As an entrepreneur, you are in charge of your very own enterprise. And since that business is yours, it allows you the ability to explore different approaches to solve both mundane and specific problems at the workplace.  Here are a few of my tried and true tips on how make time management easy in doing so.

Continue reading

How to Get Started with Marketing Planning

In my work with more than 4,000 start-up clients over the past twenty five years I have noticed a recurring pattern – many of these new entrepreneurs have set a financial goal they want to achieve their first year in business, but they haven’t committed to writing a detailed description of how they intend to achieve this result.

The process of doing so is known in the business planning process as “marketing planning”. Technology-oriented businesses often title this work as creating “the business model”. Continue reading

Guest Post: How to Get the Most Out of Customer Feedback

You’ve just finished the end of your business quarter. Yes, it was busy and stressful, but thankfully very unlike the scene one of your colleagues described for his quarter’s end. He relayed a tale of sales staff pulling out their hair, piles of unsigned contracts, sales slipping left and right, emails unanswered and phone calls unresponsive. Fortunately for you, you not only met your sales numbers, you exceeded them. As a matter of fact, you’ve met your sales goal for the last three quarters. Your boss is pleased, your colleagues are envious, and your customers—they love you! What makes your clients different than the guy one office over? It’s no secret—happy customers are not only loyal, they will increase your overall success. How can you maintain this satisfaction? Let’s take a look: Continue reading

Is Your Office Harboring a ‘Michael Phelps’?

Poor Michael Phelps – after a dismal fourth place showing at the Men’s 400 M race in the London 2012 Olympics, everyone is talking about the new golden boy, American Ryan Lochte, and wondering how Phelps will make up ground from his abysmal fourth place finish. Phelps’ performance in the water has been the focus of most Olympic coverage since Saturday. He may have shrugged off his loss by just calling it ‘a crappy race,’ but it was probably a little bit more than that considering Phelps only started training again six months ago, and commentators have been talking about his poor performance during the qualifiers. So, since everyone else is talking about it, we figured that we could shoehorn the topic into our own blog by helping our readers figure out if they have a ‘Michael Phelps’ situation in their own office. Continue reading