Summer is here, and with this wonderful, warm season teens descend upon all kinds of businesses, flush with extra cash and time to kill. Teenagers make great customers for businesses, but when they can’t always get what they want, trouble can easily start. So how do you deal with angry teenage customers without losing your cool? Our guest poster Andrew Schrage, co-owner of Money Crashers Personal Finance, stepped in today to give us tips on how to keep calm and carry on with your youthful summertime customer base.
When dealing with an irritated teen customer, you have to first remain calm. This can be difficult, but it’s important to keep your cool to prevent the situation from escalating. (more…)