How to Use Emoticons Professionally in Business

Enterprise communications are a critical and tricky area to perfect. Many professionals struggle to communicate and collaborate with their coworkers on a daily basis, while others seem to know the right thing to say every time. This struggle even extends to CEOs, small business owners and other professionals who are constantly in the spotlight. Even several presidents have had to have public speaking coaches in order to help them deliver national addresses!

For many the way they communicate naturally doesn’t seem to be professional, so they adopt a false persona that doesn’t ring true. Others are simply unfamiliar with what accounts for “professional” communication, and are unsure of what is acceptable and what isn’t. The trick is to act natural – which sometimes means using words, or text, that may not seem business-like – such as emoticons.

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