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You hear of seemingly strong businesses closing up shop all the time. One day everything is normal and the next they’re putting up the dreaded “Thanks for all your support over the years!” sign and locking the doors forever. I just saw it happen to my local bookstore a few months ago. For customers, the big “going out of business” sale might seem to come out of nowhere, but a million factors always come in to play.
In today’s rapidly paced business world, staying relevant and competitive is a big task. Sometimes it can seem like you’re always running uphill just to stay where you are. Many business owners don’t feel like they can keep up which causes them to give up the ghost.
It’s not impossible, however. You can keep up with all the changes in your industry while managing not to get too behind in everything else.
Every minute of every day, there is always a customer that isn’t entirely pleased with the service that he is getting. Whether it is about food, some clothes, internet service, or anything else, it is practically written in stone that someone will find something to complain about at some point. And whenever a customer gets angry and things get hairy, it is the customer service team who has the job to address the problem and keep everybody happy. Part of that role is being able to understand the customer’s woes and knowing what to do in order to fix them; yet another part is simply knowing what NOT to say so that things don’t get even worse. Here are a few lines that are best left unsaid during customer service interactions.
1)“What was the problem again?”
What inspires big business leaders and entrepreneurs? How do the best leaders at the top, the Donald Trumps of the business world get their drive and motivation? The beginning of a new year is a great time to get your inspiration on and grow your business. How do you do it and not lose sight of what you started along the way? These 4 tried and true tips are the ultimate to keep in mind that successful entrepreneurs everywhere use to get to the top!
1. Set Football Field Goals
Picture a football field. The goal is to run the ball to into the end zone and score, right? Along the way you hit different field markers, 5 yards, 10 yards, 15 yards and so on. You can’t get to the end without passing these markers. The same rings true with goals. What about a Hail Mary you ask? The receiver must run past and the ball must fly over each yard before they reach their destination. Continue reading