Every minute of every day, there is always a customer that isn’t entirely pleased with the service that he is getting. Whether it is about food, some clothes, internet service, or anything else, it is practically written in stone that someone will find something to complain about at some point. And whenever a customer gets angry and things get hairy, it is the customer service team who has the job to address the problem and keep everybody happy. Part of that role is being able to understand the customer’s woes and knowing what to do in order to fix them; yet another part is simply knowing what NOT to say so that things don’t get even worse. Here are a few lines that are best left unsaid during customer service interactions.
1)“What was the problem again?”