How to Manage a Business that’s Open 24/7

How to Manage a Business that’s Open 24/7Businesses that operate 24 hours a day tend to have their own unique operation structure and vary from one type of business to the next. But when you don’t have a set closing time in place, how can you handle issues that come up that 9-5 companies don’t face? Here’s how to keep your business running smoothly from the AM to PM with the following tips!

1) Have a manager you can trust

A responsible team member you trust should be delegated as being in charge for each shift in the schedule. Be sure that each supervisor is properly trained, understands what tasks must be done on their assigned shift, and knows how to delegate out duties accordingly to the rest of the team.

2) Be fair with employees

If you don’t have one or two people who prefer the overnight shift, scheduling can get tough. Rotating shifts is usually the fairest way to work, but switching shifts isn’t easy on anyone. The key to a successful overnight shift is to offer employees an incentive to work it. Monetary incentives usually get the best results, but survey your employees first to find out what they want. If you run a repair business that is open 24/7, like Advanced Roofing Company, the best option may be to have someone on call at night. This way you can still meet the customer’s emergency needs, but everyone can just take turns being in charge of the late night calls once a week or so. If you must have someone work the graveyard shift every night full time, try hiring someone specifically for that position so that the terms and hours are agreed upon in advance.

Continue reading