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Why You Should Outsource Your Call Center Operations

In today’s increasingly competitive business world, maintaining a high standard of customer service is very important for survival. This is why every growing organization needs to have a call center to handle everything from emails and calls, to text messages and web chats. Such operations can be run in-house or outsourced to specialized service providers. Having an in-house call center can be very costly, requiring a significant investment in technology, equipment and facilities. In addition, a lot of energy and time is spent on training staff and sustaining operations.

Here are some of the reasons you should consider call center outsourcing: (more…)

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How to become an Effective Delegator through ‘Monkey Management’

As a management consultant, I’ve seen many business leaders struggle to delegate. Whether it’s a reluctance to let go of responsibilities, or failure to bring in professional management to deal with burgeoning administrative workloads, failure to delegate can stop business growth in its tracks.

In this article I want to look at the art of delegation and how an approach known as ‘monkey management’ can help increase workplace productivity at all levels of management. (more…)

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How To Protect Your Small Business With Insurance

The world of insurance can be a huge headache for small business owners. Since getting your business off the ground is your number one priority, it may seem unimportant to get the proper coverage in the early days of your business. However, it is imperative to remember that even in the early days of operation, your company may run into some unexpected and costly issues. Having insurance, especially the right type of insurance, is vital for the future growth and success of your business. (more…)

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The 4 Best Ways To Secure Funding For Your Small Business

Start ups don’t grow on trees. If you’re looking to launch a successful company then you’re probably going to be responsible for most of the growth yourself. But there is certainly more than one way you can raise the cash to get your business off the ground. Whether you already have a wealthy financier ready to inject cash into your project or need to secure money from more personal links, there are plenty of opportunities for funding. (more…)

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Experts Weigh In: What types of insurance do you protect your small business with?

You worked so hard to build this business from the ground up; it’s important to keep it protected. We were curious to see what types of insurance different business owners subscribe to in different industries. Here’s what they had to say…

“My husband and I own a business creating handcrafted grooming products. We want people to feel confident using our products and we want to protect our business and family, so for us, insurance is a must. We have a Commercial General and Product Liability policy through the Indie Business Network geared specifically for makers of handcrafted cosmetics.” –Carrie Seibert, Soap Commander, LLC (more…)

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How to Generate More Customer Referrals

Finding new customers is one of the key issues challenging small businesses today. Despite knowing how important word-of-mouth referrals can be in driving business growth, it’s not always easy to work out exactly how to get more of them.

So why not take the hard work out of the process and put some strategies in place that will naturally generate more customer referrals for you? Here are some ideas to try. (more…)

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Get Your Startup on Steroids: 7 Steps to Get Things Done Faster

You are lying on your bed, driving home after a long day, or just going through the usual morning routine when suddenly this million dollar idea strikes!

You feel like someone has injected bucket loads of steroids into your veins and all you can think about is how to start your own business based on this idea. Things couldn’t be moving fast enough for you. It is quite common for first time entrepreneurs to experience this burst of adrenaline, and if you’re one, you’re probably no exception.

So here’s a short how-to guide for you to learn how to get things done quickly and make the most of your entrepreneurial adrenaline rush. (more…)

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5 Reasons New Businesses Need to Worry About Privacy in 2016

Growing Tensions

There is an escalating war on encryption by the government resulting in a privacy versus security arms race. This year will see greater tension between governments looking for more information and businesses clamoring for more privacy. Your company needs to keep its data private and confidential. Therefore, you may encrypt your devices. So will criminals. This creates tension, as the government cannot access such data when it wants or needs to. The main concern about this is that governments may pass legislation to allow themselves to break into encrypted devices or restrict your ability to have sufficient digital security measures for your business data. (more…)

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8 Important Reading Materials For Marketers

One of the most successful book authors today, J.K. Rowling, believes that “something very magical can happen when you read a good book.” It’s true. There’s something about how every page feels when you thumb through them. There’s something about the smell, too.

And there’s something about how a book, or any reading material for that matter, nourishes our creativity and our vision—things that every digital marketer needs. A poll conducted by Ascend2 found that lack of internal content creation resources (53%) and lack of effective marketing strategy (42%) are the main challenges in achieving digital marketing success. When marketers lack inspiration, digital marketers can go back to the basics and go over important reading materials. Information, after all, never gets old, regardless of whether it is published on paperback or downloaded electronically. (more…)

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How to Pick Artwork for Your Office

Regardless of what industry you are in, the artwork that you display in your office can go as far as to make or break your business. A carefully chosen piece can demonstrate to clients that you are professional, successful and are fully able to help them with their requests. The right piece can also create a certain atmosphere in the office, add an interesting visual accent, boost employee satisfaction and has the ability to immediately impress clients or potential customers. When picking artwork for your office space, it is important that you bear all of this in mind and that the selected piece displays your business and ethos in a positive light. (more…)

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