Valentine’s Day is this week and quite fittingly, we turn our thoughts to the ever sensitive subject of office romance. And whether or not it’s company culture to frown on personal relationships in the workplace or to look the other way, they do happen. Strong bonds develop when employees work long hours together— and nowhere is that more true than in the intense environment of a small business or start-up. Couple that with social media platforms that keep us connected to our co-workers 24 hours a day, seven days a week, and you have the ingredients for office romance.
So the question is, how should you handle it? Look the other way in the hopes that either the relationship will be short-lived and others won’t notice or that one of the employees in the relationship will leave the company and/or department? Or wait until the relationship turns sour and either you are dealing with a sexual harassment complaint or other employee relations issues as employees “take sides” or claim “unfair advantage”? And what about employees losing focus on work projects as they deal with their relationship issues that have spilled over from their personal lives into their work lives? Continue reading →
The internet is full of articles singing the praises of social media. “It’s the most important thing ever for businesses. If you have it, your company will become bigger than Google; if you don’t, you’ll disappear faster than Pets.com (remember them?) and have to move back in with your parents.”
Let’s set the record straight. Can social media help your business make a name for itself, gain new clients, and forge relationships? Yes. Should you jump in with both feet even if you don’t understand social media so your company can become an overnight success? No. That’s not going to happen. Continue reading →
Do you struggle with communicating with other departments at your job or keeping the flow of conversation active? Today our guest poster Felicia Baratz discusses how businesses can enhance and build up their company relationships, no matter how different the dynamics may be.
Of the many struggles workers have with their jobs, Interdepartmental communication remains one of the major complaints expressed. For example, your billing department needs to talk with other departments to verify invoice information and pricing options on a regular basis. Without strong and consistent communication, you won’t know about special arrangements made by the advertising department or fee waivers offered by the sales team. You cannot accurately do your job without active communication between departments. Continue reading →
Happy customer service week! Customer service is one of the most integral parts of running a successful company, and in honor of the week celebrating it, we are going to write on the theme of customer service through our various blog outlets. So, if you don’t already, be sure to follow us on Twitter, like us on Facebook and subscribe to our CEO’s blog with Forbes.
For our first post, we thought it might be a good idea to look at how customer service has evolved with the digital age and how you can use things social media tools to create a much stronger relationship with your customers. Continue reading →