The Value of Working with Telecommunications Firms

Dealing with so many different carriers and contacts for phone, internet, hosting, and your network is frustrating and an inefficient way for entrepreneurs to spend their valuable time. This is where telecommunications firms, like KTS, come into play to eliminate that problem with a single point of contact to meet all of your needs.

One of the most specific services telecommunications firms offer small businesses are VoIP phone services. This is an immersive platform that improves communications both internally and externally with your customers. Additional analytics can help businesses make smarter decisions based on real data rather than a guesses and mobility features allow you to take your communications platform with you with a simple app on your smartphone.

With the help of firms like KTS, small businesses will also receive constant upgrades and innovations that will allow your small business to keep up with bigger competitors including:

  • Platform based CRM that allows you to record and report on your customer interactions
  • Artificial Intelligence to scan social media helping you track customer satisfaction
  • Automated workflows that help set actionable items so they aren’t missed
  • Surveys to find out how your customers are feeling about the products/services you provide
  • Drip marketing campaigns that allow you to easily stay in front of your customers
  • Chat functions that you can embed on your website that will allow another communications options for your customer to reach you
  • In-depth analytics to track & make sense of everything

The results to your business include:

  • Increased visibility to your customers perception of you
  • Increased customer loyalty
  • Increased referrals
  • More available time to focus on your business
  • Increased revenues

KTS services small and large businesses with over 100 employees and multiple locations. They specialize in auditing and consulting a company’s telecom services and have the ability to reduce a company’s exposure by 30% — 50% or more. The reductions range is based on telecom services and needs. These savings, coupled with their proven track record of success, make KTS the preferred choice to fulfill your telecom needs.

For a free consultation or if you’d like to see a demo – please contact Jeff Skolnick at 310-990-4147 or email at

Kingswood Telecom Services (KTS) is a full service telecommunications consulting firm specializing in providing businesses with VoIP phone service, Internet, network cabling, video surveillance, and access control. KTS was formed to provide the customer with the best pricing, service, and support in the carrier industry. Whether you are a growing startup or global organization, KTS has the ability to scale services to not only meet but exceed your needs and expectations.