In the first phase of your startup, adding each customer is both a challenge and a milestone. It requires you to put in extensive research…
Customer reviews can make or break your business. They can build your customer base or force you out of business. According to a study from…
When you’re starting a business, one of the first things you need to mull over during the strategic planning stage is how to scale as…
As the owner of a small business, you need to think like your customers. Doing so will help you better appeal to the consumers that…
Consumers are getting smarter. When faced with major purchasing decisions, they no longer take a brand’s word for it. In a recent Forbes article, Jayson…
Marketing strategy has never been a static endeavor. As technologies, markets and customers change, so has the best way to approach marketing. These days, marketing…
The customer experience doesn’t begin with the sale; it begins when they walk in the door. In fact, there might not even be a sale—today,…
If you’ve got one or more clients who chronically pay their bills days or weeks late, that can have a huge impact on your business’s…
As most business owners know, the key to finding and maintaining success in the long term is to connect with your customers. Customers are the…
The businesses that succeed most are the businesses that add special elements to their customers’ service. The grocery store chain Publix doesn’t succeed because its…
