What does CRM mean anyway? Customer Relationship Management (CRM) is essentially a system that enables businesses to manage data and information pertaining to clients. The…
Online reputation management is an uphill battle for every small business. In a June 2008 study conducted by Opinion Research Corp., 83% of consumers say…
For over 100 years, conversation hearts have communicated loving messages in the weeks leading up to Valentine’s Day. Their phrases are legendary—sweet nothings meant to…
It’s one thing to get people’s attention towards your business, but what use is having all the recognition in the world if you can’t influence…
Within any type of marketing, the goal is to stand out from the competition. The hard part is when every industry in the business begins…
When it comes to customer relationship trends, if you want to succeed in today’s market you don’t just want to make the sale. You need…
We’ve all heard the mantra, “the customer is always right.” You and your business are constantly geared toward making customers happy and keeping them coming…
Online businesses have a distinct cost advantage over brick and mortar businesses – they don’t need to rent out a storefront at a good location.…
You’ve incorporated your business and are getting ready to build your online store. What’s next? Take a cue from the MBA playbook and think through…
Obviously, we struggled a little bit with the letter X. There aren't a lot of topics that lend themselves well to this particular letter, so…