When you’re starting a business, one of the first things you need to mull over during the strategic planning stage is how to scale as…
The customer experience doesn’t begin with the sale; it begins when they walk in the door. In fact, there might not even be a sale—today,…
The businesses that succeed most are the businesses that add special elements to their customers’ service. The grocery store chain Publix doesn’t succeed because its…
Obviously, we struggled a little bit with the letter X. There aren't a lot of topics that lend themselves well to this particular letter, so…
Every minute of every day, there is always a customer that isn't entirely pleased with the service that he is getting. Whether it is about food, some…
Happy customer service week! Customer service is one of the most integral parts of running a successful company, and in honor of the week celebrating…
The backbone for any functional small business is customer service. Good customer service is all about bringing customers back. Customer service is also about sending…